Everything you need to know

Best Expert is a specialised learning platform for beauty arts, curated by certified experts, with Arabic-first content and cinematic production quality.

For beginners entering the field, professionals mastering advanced techniques, and anyone interested in personal growth in beauty arts.

Most content is in Arabic; English subtitles are rolling out progressively.

Riyadh, Kingdom of Saudi Arabia.

We are commercially licensed. Issued certificates confirm course completion — they are not government professional credentials.

Go to the signup page, enter your name, phone, and email, then confirm the code sent via SMS.

On the login page, tap "Forgot password". We'll send a verification code, then you can set a new one.

Yes, from account settings. New details require a verification code.

Open a support ticket in the "Profile" category. We process deletion requests within 14 days, per Saudi PDPL.

Yes, up to 3 concurrently active devices.

All courses are pre-recorded in 4K — you learn at your own pace.

Lifetime access — once purchased, a course stays in your library.

Not for foundational courses. Some advanced courses assume mastery of basics — listed on each course page.

Online streaming only today, to protect content. A mobile app with encrypted offline support is in progress.

Yes — each course has a private community moderated by our team.

Mada, Visa, Mastercard, Apple Pay, and STC Pay via Tap's secure gateway.

Yes. Payments route exclusively through Tap (PCI DSS Level 1). Card data never touches our servers.

Prices exclude VAT; 15% VAT is added at checkout.

You receive a PDF invoice by email instantly, and it remains available from your tickets & invoices page.

Yes, via Tabby and Tamara for amounts above 400 SAR — options appear at checkout.

Full refund within 7 days of purchase, provided you haven't viewed more than 20% of the course and haven't issued the certificate.

From the "Refund request" page in the support center. Review takes 48 hours.

Within 7-14 business days of approval, depending on your bank.

Yes — request it in your refund ticket. Price differences are credited.

We review exceptional cases manually. Open a ticket with details.

Issued automatically after 100% course completion, delivered by email.

A Best Expert completion certificate — not a government professional credential — proving mastery of the curriculum.

Yes, from your personal library any time.

Yes — each certificate carries a unique ID verifiable via /verify.

Refresh, try Chrome or Safari, check your connection speed. If it persists, open a ticket with a screenshot.

Chrome, Safari, Firefox, Edge — last two major versions.

Under development — launch expected next quarter.

5 Mbps minimum for HD, 2 Mbps for SD.

Encrypted in transit (TLS 1.3) and at rest (AES-256). No data is shared with third parties without your consent.

Yes — full compliance with the Saudi PDPL.

Yes — open a "Profile" ticket. JSON copy delivered within 30 days.

Only you, and support when resolving your issue — no one else.